Last Updated: 30th November 2023
Shipping
1. Shipping Destinations
We currently only ship to addresses within mainland UK. We do not offer international shipping at this time.
2. Processing Time
Orders are typically processed within 3 business days. Please note that processing times may vary during peak seasons or promotional periods.
3. Shipping Rates
Shipping rates are calculated based on the weight of your order and the delivery location within mainland UK. The applicable shipping charges will be displayed during the checkout process.
4. Delivery Times
Delivery times vary depending on your location within mainland UK. Standard delivery times are typically between 3 and 5 business days. Please note that these are estimated delivery times, and actual delivery times may vary.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Delivery Methods
We use Standard Delivery. If you should require your order sooner then please email us at kellie@buildapartyuk.co.uk where we will do our best to help you with your request. The available options will be presented during the checkout process.
7. Undeliverable Addresses
It is the responsibility of the customer to provide accurate and complete shipping information. Please ensure that your delivery address is correct and includes all relevant details. We are not responsible for undeliverable orders due to incorrect or incomplete addresses.
8. Changes to this Shipping Policy
We reserve the right to update this Shipping Policy at any time to reflect changes in our shipping practices or applicable laws. Changes will be effective immediately upon posting to the Website.
9. Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us at kellie@buildapartyuk.co.uk
Returns
1. Returns Overview
Thank you for shopping at Build A Party UK. We want you to be satisfied with your purchase, and we understand that sometimes returns are necessary. This Returns Policy outlines our guidelines to facilitate a smooth and hassle-free return process.
2. Eligibility for Returns
To be eligible for a return, please ensure that:
The item is in its original condition, unopened, unused, and with all original packaging.
The return request is initiated within 14days of receiving the product.
The item is not a non-returnable item, as outlined in Section 3.
3. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Customized or personalized products.
Perishable goods.
Items classified as hazardous materials.
Gift cards.
4. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service at kellie@buildapartyuk.co.uk to request a return authorization.
Provide the order number, details of the item(s) you wish to return, and the reason for the return.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service for your return.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7 days.
7. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Contact our customer service to initiate an exchange.
8. Missing or Damaged Items
If your order arrives with missing or damaged items, please contact us within [X days] of receiving your order for assistance.
9. Changes to this Returns Policy
We reserve the right to update this Returns Policy at any time to reflect changes in our return process or applicable laws. Changes will be effective immediately upon posting to the Website.
10. Contact Information
If you have any questions or concerns about our Returns Policy, please contact us at kellie@buildapartyuk.co.uk.